More residents informed
Service changes, reminders and support can reach people quickly and clearly.
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Reach residents.
HALO for councils · Scoping
Reach residents.
Strengthen services.
Bring council services, timely updates, local events and support into one familiar place—the Wallet already on every smartphone.
The resident engagement gap
Important information only works when people receive it.
Councils already provide an enormous range of services. The harder problem is helping residents discover them, understand what matters and act at the right time.
Emails are missed. Social media reaches only part of the community. Letters are slow and costly. Contact centres absorb questions that clearer, timely communication could prevent.
HALO creates one direct channel for the information, services and reminders that make everyday life easier.Less avoidable pressure
Direct answers and links can reduce repeat enquiries, printing and postage.
Stronger local connection
Events, services and local offers give residents more reasons to stay engaged.
A behaviour everyone understands
Think boarding pass.
For council life.
People already know the routine: save a boarding pass to Wallet, find it instantly and receive an update when it matters. HALO applies that same familiar behaviour to resident services.
No app downloadNo app store, registration marathon or forgotten password.
Always within reachThe Resident Pass stays beside the cards and passes people already use.
Updates at the right momentResidents can receive timely reminders without hunting for information.
Privacy-conscious by designEngagement can begin without demanding another broad personal-data exchange.
One Resident Pass
Many services.
One clear front door.
The pass can bring together the parts of council life residents need most—without forcing them to understand how services are organised behind the scenes.
Collection days, changes and reminders before the bins need to go out.
A direct route to report fly-tipping, potholes, graffiti and other local problems.
Help residents discover support and reach the right application or advice.
Repairs, account information and updates in one easy-to-find place.
Libraries, leisure, recycling and nearby facilities without a long search.
Help more people discover what is happening across the borough.
Make local representatives and ward information easier to find.
Support high streets and give residents more value close to home.
A direct boost for local business
Turn resident engagement into local footfall.
HALO Civic gives councils a practical way to support high streets, independent retailers and local hospitality—not simply by listing businesses, but by helping residents act on their offers.
It lets a council demonstrate visible, measurable support for the local economy.
Local businesses share offers
Retailers, cafés, leisure venues and independents can publish incentives through the Council-backed experience.
Residents save what appeals
Offers can be saved to the phone Wallet in a few taps, ready for a future visit.
HALO reminds them nearby
A timely location-aware reminder can appear when the resident is in exactly the right place to redeem.
Local spend becomes measurable
Redemption activity helps demonstrate engagement, footfall and the value delivered to participating businesses.
For residentsMore value close to home.For businessesMore relevant visits and spend.For councilsVisible action for the local economy.
The platform behind the pass
One control centre.
A clearer resident picture.
Teams can manage resident content, messages, audiences and locations from one place—and understand what people open and respond to.
PlanPublishTargetMeasureImprove
Built to connect
HALO does not replace council systems.
It creates a resident-friendly engagement layer over the services and technology already in place—helping existing investments reach people more effectively.
HousingBenefitsWaste & collectionsCRM & case managementGIS & mappingContact centreEventsCorporate systems
Benefits beyond communication
A better resident experience can improve the whole service.
Better engagement
More residents receive and act on information that affects everyday life.
Faster journeys
Direct routes help people find the right service and take the next step sooner.
Reduced costs
Less printing, less postage and fewer avoidable calls can create meaningful efficiencies.
Stronger local economy
Events and resident offers can promote local businesses and encourage footfall.
A configurable Council solution
Start with the services that matter most.
The South Tyneside concept shows how HALO could connect residents and services through one joined-up experience. Every deployment can be shaped around a council's priorities, systems, communities and governance requirements.
Explore HALO for your council
Build a direct resident channel
without building another app.
We can show you how HALO could support your services, communications and communities.